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Client Relationship Officer

DIGITZ - Lagos

Posted: May 6th, 2020

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We are looking to hire a smart, enthusiastic and focused individual into the position of Client Relationship Officer. The qualified candidate will be required to:

  • Build positive and productive relationships with clients for the growth of the business.
  • Support in creating sales pitches, developing clear and effective communication for current and prospective clients.
  • Build trust and long-term relationships with clients/customers/stakeholders.
  • Ensure that client requests are handled timely and accurately.
  • Must have a flare for sales and problem solving.
  • Develop new strategies to improve client satisfaction.
  • Maintain up-to-date knowledge about the company products and services.
  • Serve as a point of first contact between clients and the company.
  • Answer phone calls  and log customers complaints or inquiries.
  • Follow-up with customer to ensure that issues are addresses and get feedback.
  • Generate reports on the customers performance across different segments.
  • Manage and conduct periodic customers interactive sessions to promote customer-centricity.

Minimum: HND
Experience: 1-3 year(s)
Location: Lagos
Job Type: Permanent
Salary: Negotiable
Expires: 26-06-2020

General Requirements

  • Minimum of HND/B.Sc. in related discipline such as but not limited to Marketing, Business Administration and Sales.
  • Must have 1-3 years working experience as a client relationship officer with track record.
  • Excellent critical thinking skills and ability to exercise good judgment and solve problems quickly and effectively.
  • Ability to translate management vision into action.
  • Ability to manage time and prioritize business functions efficiently.
  • Proficient use of MS Office products.
  • Excellent oral and writing communications skills, upward and downward the organization.
  • Ability to work with little or no supervision
  • Ability to remain calm while working under pressure