We are seeking a proactive and results-oriented Employer Services Manager to join our Lagos-based team. In this crucial role, you will be the primary point of contact for our employer clients, ensuring they derive maximum value from our platform, remain engaged, and continuously find success in posting their roles with us.
Key Responsibilities:
- Seamlessly onboard new employer clients, guiding them through platform features and best practices.
- Proactively manage active job postings, monitor candidate submissions, and facilitate effective employer-candidate interactions.
- Systematically collect employer feedback to identify areas for improvement and enhance the overall employer experience.
- Strategize and execute renewal and upsell initiatives to foster long-term client loyalty and revenue growth.
- Collaborate effectively with product development and operations teams to translate employer needs into platform enhancements.
- Serve as a trusted advisor, building strong relationships to ensure client satisfaction and retention.
- Analyze employer engagement data to identify trends and opportunities for proactive support.