Job Title: Survey Operations Manager
Job Type: Permanent
Location: Lagos & Ibadan (with occasional remote work requirements).
Key Responsibilities:
- Prepare and manage the weekly fieldwork calendar, overseeing all stages from programming and testing to final callback closure.
- Assign interviewer workloads, define supervisory spans, and set daily completion targets to optimize team performance.
- Monitor daily progress against quotas, ensuring adherence to targets by district, sex, age, and urban-rural residence.
- Proactively manage operational incidents, including addressing low response rates, absenteeism, high refusal patterns, and delayed callbacks.
- Coordinate effectively with the Sampling & Data Manager, QA Officer, and Analyst to ensure seamless data flow and quality.
- Maintain comprehensive documentation of field protocols, staff rosters, and incident resolutions for operational continuity and auditability.
- Develop and implement strategies to enhance interviewer productivity and data quality.
- Foster a collaborative and high-performing team environment for field staff.